The key flows of onboarding, scheduling meetings, uploading files, inviting external users, and getting help are confusing and non-intuitive, especially for new users. This results in a lack of effective user experience on the iQ3Connect dashboard.
By redesigning the dashboard, iQ3Connect aims to help users navigate more easily and get tasks done more efficiently.
Comparative market analysis, user interviews, usability tests, contextual inquiry, research, prototyping, user flow.
Qualitative interviews with 3 patrons, 1 business owner, 2 employees.
The lack of design strategy affected users' ability to navigate the dashboard. Incorporating tasks intuitively was key to the redesign's success.
After the redesign, users spent less than five minutes to complete tasks. Feedback indicated the dashboard is now used more frequently and effectively.
Key Questions:
Indirect Competitors: Webex, Google Meet, Zoom
Direct Competitors: Resolve, Modelo, The Wild
| Features | Webex | Google Meet | Zoom | Resolve/Insite VR | Modelo | The Wild |
|---|---|---|---|---|---|---|
| Search bar | Y | N | N | N | Y | N |
| Meeting | Y | Y | Y | Y | N | N |
| Navigation | Y | N | Y | N | Y | Y |
| Help | Y | Y | Y | N | Y | N |
| Calendar | Y | N | Y | N | N | N |
| Dashboard | Y | N | Y | Y | Y | Y |
| Upload file | N | N | N | Y | Y | Y |
Meeting Scheduler: Set a meeting, attach VR content, invite members, confirm.
Upload Flow: Upload 3D models, convert to VR, integrate into meeting.
Usability Testing Setup:
Participants: Virtual reality collaboration users, recruited from iQ3 client base and networks.
Metrics: Speed, success, and perceived clarity.
On average, participants completed tasks in under 5 minutes. Visual differentiation of the CTA and simplified flows significantly improved user satisfaction. Dark mode and clean UI were praised. Redesign met user needs with minimal confusion.